By using our website and booking an event, appointment, or related service through our platform, you acknowledge and agree to our Privacy Policy, Terms and Conditions, and Cancellation Policy.

We collect limited personal information such as your name, contact details, booking information, and payment details strictly for appointment scheduling, event registration, payment confirmation, communication, and customer support purposes. Payments are securely processed through Pesapal and other supported financial service providers. We do not store your full payment card information on our servers.

Booking confirmations are subject to payment verification and availability of the requested appointment or event slot.

We reserve the right to update our policies, pricing, availability, and website content at any time without prior notice. Continued use of our website constitutes acceptance of any updated policies.

CANCELLATION POLICY

Effective Date: 13 April 2026

1. Appointment and Event Bookings

All confirmed appointments or event reservations are considered final after payment confirmation.

2. Cancellation Requests

Cancellation requests may be reviewed under the following circumstances:

Technical or payment processing errors
Duplicate payments
Circumstances required by applicable law

3. Payment Disputes

If you believe you were charged incorrectly, please contact us immediately:

Email: info@prot.co.tz

Customers may be required to provide:

Transaction reference number
Booking reference number
Payment proof

Submitting a dispute does not guarantee a refund or cancellation approval.

PRIVACY POLICY

Effective Date: 13 April 2026

1. Information We Collect

We may collect the following information during booking and payment processes:

Full name
Phone number
Email address
Appointment or event details
Billing and payment information
Any additional information voluntarily provided

2. How We Use Your Information

We use your information to:

Schedule appointments and event bookings
Confirm payments
Provide customer support
Send booking notifications and reminders
Communicate important service updates

3. Payment Information

Payments are securely processed through Pesapal and other integrated financial service providers. We do not store your complete payment card information on our servers. Payment data is handled according to the security practices of the payment providers.

4. Sharing Information

We do not sell personal information. We may share information only with:

Payment service providers such as Pesapal
Service providers supporting our operations
Government authorities where legally required

5. Data Security

We implement reasonable technical and organizational security measures to protect your information against unauthorized access, loss, misuse, or alteration.